- OperatorAstartabiz Kft.
- Total Games1,500+
- Withdrawal Limit$2,000 per week
- VIP Levels5 tiers with Account Manager
Secret Community: what the five VIP levels offer
Secret Community is Shazam Casino's five-level VIP programme. Its levels are Spell Adept, Potion Master, Shadow Hunter, Moon Summoner and Shazam Guildmaster. Each level has its own comp-points rate and free-chip value, while higher levels add extra account features.
A personal Account Manager is available from Level 1. That gives you a direct contact for member benefits and VIP account questions. The programme also includes level-specific bonuses, birthday rewards and withdrawal support, so your current level matters when you check what is available.
The Secret Community sits alongside the Welcome Bonus, with its own points, chips and account-manager benefits. A Review is most useful when it explains those practical terms clearly rather than simply listing the five level names.
The level-by-level benefits, from Spell Adept to Guildmaster
| Level | Comp-points rate | Free chip | Notable member feature |
|---|---|---|---|
| Spell Adept | 18:1 | $100 | Birthday bonus and Personal Account Manager |
| Potion Master | 14:1 | $300 | Birthday bonus |
| Shadow Hunter | 12:1 | $500 | 6% monthly cashback on pokies or card games |
| Moon Summoner | 11:1 | $750 | Increased bet limits via Account Manager |
| Shazam Guildmaster | 10:1 | $1,000 | No bet limit, real-money bonuses via Account Manager and Birthday Sabbath bonus |
The table shows the main differences without making the programme sound more complicated than it is. The comp-points rate improves from 18:1 at Spell Adept to 10:1 at Shazam Guildmaster. At the top level, you also have no bet limit and can access real-money bonuses through your Account Manager.
Birthday rewards are available at the first four levels, while the fifth level includes a Birthday Sabbath bonus. Shadow Hunter adds 6% monthly cashback on pokies or card games, and Moon Summoner brings increased bet limits through the Account Manager.
Comp points and free chips: the terms that matter
Comp points are one of the cleaner parts of the VIP setup. They have zero playthrough requirements and no maximum cashout when converted to real money. That means the points themselves are not tied to a wagering target or a separate cashout ceiling.
The free chip is different. It is available once per VIP level, no deposit is required to receive it, and it is available to VIP players with at least one previous deposit. Every free chip uses 45×B wagering and has a maximum cashout of 6×B.
| VIP level | Free-chip value | Wagering | Maximum cashout |
|---|---|---|---|
| Spell Adept | $100 | 45×B | 6×B |
| Potion Master | $300 | 45×B | 6×B |
| Shadow Hunter | $500 | 45×B | 6×B |
| Moon Summoner | $750 | 45×B | 6×B |
| Shazam Guildmaster | $1,000 | 45×B | 6×B |
A simple example helps. On the $100 Spell Adept free chip, 45×B works out to $4,500 in wagering, while 6×B gives a maximum cashout of $600. On the $1,000 Guildmaster chip, the same terms work out to $45,000 in wagering and a $6,000 maximum cashout.
Account Manager support and VIP withdrawal options
Your Personal Account Manager starts at Spell Adept. This is useful when you need to understand a level-specific reward, discuss the VIP benefits attached to your account or arrange a higher withdrawal amount. VIP members may withdraw more than the standard weekly limit, with the larger amount reviewed through the Account Manager.
| Item | Amount or timing | What it means |
|---|---|---|
| Standard weekly limit | $2,000 per week / AUD 2,000 | The standard limit for non-VIP withdrawals |
| Minimum withdrawal | $100 | The smallest withdrawal amount |
| Credit card withdrawal | Up to $2,000 per transaction | The card-method transaction ceiling |
| General processing | 2-7 business days | Timing depends on the method |
| Bitcoin withdrawal | 24 hours | The stated Bitcoin cashout time |
| Bank transfer | 5-7 business days | The stated bank-transfer timing |
The minimum withdrawal is $100, and the standard weekly limit is $2,000, including AUD 2,000 for Australian balances. A VIP account can be reviewed for a larger amount, but the Account Manager handles that review rather than applying an automatic higher limit to every member.
The first withdrawal requires account verification. KYC processing takes 3-4 business days, while the wider withdrawal process takes 2-7 business days depending on the method. Bitcoin withdrawals are processed within 24 hours, and bank transfers take 5-7 business days. Payments may also be divided into multiple instalments.
Check the VIP withdrawal route
If you are eligible for Secret Community benefits, keep your Account Manager's details handy when you want to discuss a withdrawal above the standard weekly limit.
Setting up an account before using VIP benefits
There are a few account details worth getting right at registration. Players must be at least 18 years old, and one account per person is permitted. Duplicate accounts may be closed and bets may be voided, so use your own details from the start.
- Choose your account currency
Available currencies are AUD, USD and CAD. The currency cannot be changed after registration unless the wrong currency was selected in error and support corrects it.
- Enter the required details
The registration form asks for your mobile number, email address, username, password, legal name and other mandatory information.
- Secure the account
Two-factor authentication is available as an extra account-security option. reCAPTCHA protection is also used.
- Use the support channels when needed
Live Magic Chat operates 24/7 in English. Email support and international telephone support are also available.
Choosing AUD at the beginning can make the figures easier to follow if you play from Australia. It also keeps the standard weekly limit and your account balance in the currency you expect to use.
Using the programme with a clear budget
VIP rewards are extras, not a reason to increase your stake. The sensible approach is to decide how much you are comfortable spending before you play, then treat the points, chips and member rewards as part of the entertainment rather than money you need to win back.
Live Magic Chat is available around the clock if you need help with account access or general support. The Responsible Gaming policy is also available, and it is worth using the tools and information there if your play starts to feel difficult to control.
Ready to explore the five levels?
Review the Secret Community benefits, choose your account currency carefully and keep the free-chip terms in mind before you play.
VIP Program: your questions
What is the Shazam Casino VIP Program called?
The programme is called Secret Community. It has five levels: Spell Adept, Potion Master, Shadow Hunter, Moon Summoner and Shazam Guildmaster.
What are the five VIP levels?
The levels run from Spell Adept to Potion Master, Shadow Hunter, Moon Summoner and then Shazam Guildmaster. Each level has its own comp-points rate and free-chip value.
Do VIP comp points have wagering requirements?
No. Comp points have zero playthrough requirements and no maximum cashout when converted to real money.
How much is the VIP free chip?
The values are $100 for Spell Adept, $300 for Potion Master, $500 for Shadow Hunter, $750 for Moon Summoner and $1,000 for Shazam Guildmaster.
What terms apply to the VIP free chip?
The free chip uses 45×B wagering and has a maximum cashout of 6×B. It requires VIP status and at least one previous deposit, although no deposit is required when the chip itself is issued.
When do VIP players receive an Account Manager?
Personal Account Manager support starts at Spell Adept, the first VIP level. VIP members can also use the Account Manager to have larger-than-standard withdrawal amounts reviewed.
Can VIP members withdraw more than $2,000 per week?
VIP members may withdraw larger amounts than the standard $2,000 weekly limit, with the amount reviewed by their Account Manager. The standard figure is $2,000 per week or AUD 2,000.
How long does the first withdrawal verification take?
The first withdrawal requires KYC verification, which takes 3-4 business days to process. General withdrawal processing takes 2-7 business days depending on the method, while Bitcoin withdrawals are processed within 24 hours.
