Shazam Casino Terms & Conditions

1. Acceptance and general conditions

These Terms & Conditions form an agreement between you and Shazam Casino concerning your access to the website, account services and gambling products made available through the platform. They apply whenever you browse the website, create or access an account, deposit funds, withdraw funds, claim an offer or participate in a game. If you do not agree with these terms, you must not use the website or its services.

Additional conditions may apply to specific games, tournaments, promotions, payment methods, competitions or other features. Any additional conditions will be displayed or made available where relevant. You are responsible for reading those conditions before using the relevant service. If a specific condition conflicts with these general terms, the specific condition will apply to the product or offer it describes, unless the law requires otherwise.

Shazam Casino may update these terms from time to time. Changes may be required because of legal developments, changes to the services, security requirements, technical improvements or operational reasons. The current version will apply from the date it is published or otherwise made available. You should review this page regularly, particularly before using the website or accepting a promotion. Continuing to use the website after a change means that you accept the updated terms.

The website may only be used by people who are legally permitted to access online gambling services in their location. You are responsible for checking the laws that apply to you before using the website. You must not access or use the services if doing so would be unlawful, restricted or prohibited where you are located. Shazam Casino may limit access to the website or particular services where required by law, regulation, security considerations or responsible gambling requirements.

Rights under applicable law

Nothing in these terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified. If a provision is not enforceable in a particular circumstance, it will be applied only to the extent permitted by law. These terms should also be read together with the applicable Privacy Policy, responsible gambling information, game rules and promotion conditions.

2. Eligibility and account responsibilities

You must satisfy the applicable minimum age requirement and all other eligibility requirements before registering or using a Shazam Casino account. You must not create or use an account if you are under the legal gambling age, are self-excluded, are otherwise restricted from gambling or are not legally permitted to use the services. Shazam Casino may request information to confirm your eligibility at registration or at any later stage.

Information provided during registration must be accurate, complete and current. This may include your legal name, date of birth, residential details, payment information and other details needed for identity, age, location, security or compliance checks. You must update your information if it changes. False, misleading, incomplete or outdated information may result in account restrictions, suspension, closure or the cancellation of affected transactions.

You may only create and use an account for yourself, unless Shazam Casino has expressly approved another arrangement. You must not create an account on behalf of another person, allow another person to use your account or use another person's account. Your account must not be used to hold funds for someone else or to facilitate activity by an undisclosed third party.

• Keep your username, password, security codes and devices confidential and secure.
• Notify Shazam Casino through the available website support channels if you suspect unauthorised account access.
• Use the website only for lawful personal purposes and in accordance with these terms.
• Do not use bots, scripts, automated systems or other tools intended to interfere with games, promotions or website security.
• Do not attempt to bypass age checks, identity checks, location controls, account limits or responsible gambling measures.
• Do not engage in fraud, money laundering, payment abuse, collusion, manipulation or any other improper conduct.
• Follow reasonable instructions and verification requests made in connection with your account or transactions.

Shazam Casino may carry out identity, age, location, payment, source-of-funds and other compliance checks. You may be asked to provide documents or information before an account can be fully used, before a transaction is processed or whenever a review is considered necessary. If requested information is not provided, is incomplete or cannot be verified, access to some or all services may be delayed, restricted or refused.

You are responsible for activity carried out through your account unless you have promptly reported a security issue and the circumstances show that you were not responsible. You should log out after using shared devices and take reasonable steps to prevent other people from accessing your account.

3. Deposits, withdrawals and account funds

Funds may be deposited only through payment methods made available on the website. You must be authorised to use the payment method and, unless another arrangement has been approved, it must be held in your own name. Shazam Casino may reject, reverse, delay or investigate a transaction where ownership cannot be confirmed, the payment appears unauthorised or the transaction does not comply with these terms.

Before confirming a deposit or withdrawal, check the amount, currency and transaction details carefully. Processing times, transaction limits, verification requirements and any applicable charges may vary by payment method and other circumstances. Information shown on the website may change. A withdrawal request may not be completed until required identity, payment or compliance checks have been satisfied.

You must not deposit money that you cannot afford to lose. Do not use borrowed money, funds belonging to another person or money needed for rent, bills, living expenses or other essential commitments. Shazam Casino may request information about the source of funds where this is necessary for security, legal, compliance or responsible gambling purposes.

Account funds must not be used for unlawful activity or to disguise the origin of money. You must not use the website to transfer funds between people, test stolen payment details or take part in any arrangement intended to misuse payment services. Transactions may be placed on hold while unusual or suspicious activity is reviewed.

If an account is closed, suspended or restricted, funds may be held while Shazam Casino completes relevant checks or investigates a possible breach. Any remaining balance will be handled in accordance with applicable law, these terms and the circumstances of the account. Funds connected with fraud, unlawful activity or a serious breach may be withheld where legally permitted.

4. Games, promotions and technical matters

Games are provided subject to the rules, instructions and information displayed for each game. You should read and understand the applicable game rules before playing. A game result is determined by the relevant game system and, where applicable, a randomised process. You accept the result recorded by the platform unless an investigation identifies a clear technical error, malfunction or other issue affecting the integrity of the game.

You are responsible for checking your selections and stake before confirming play. Once a transaction or game action has been accepted by the platform, it may not be possible to change or cancel it. If a game is interrupted, incorrectly displayed or affected by a technical fault, Shazam Casino may pause the game, review the relevant activity, cancel an affected transaction or correct an obvious error in accordance with the applicable rules and the law.

Promotions and bonuses

Promotions, bonuses, rewards, free plays and competitions may be offered from time to time. Each offer may have separate terms explaining eligibility, activation, expiry, qualifying transactions, play or wagering requirements, game restrictions, withdrawal conditions and any other applicable rules. You must read and understand the specific promotion conditions before accepting or using an offer.

Unless the relevant offer states otherwise, a promotion is intended for one person and one eligible account. Shazam Casino may refuse, cancel, amend or withdraw an offer where it has been obtained through error, abuse, manipulation, multiple accounts, misleading information or conduct inconsistent with the purpose of the promotion. An offer may also be changed or withdrawn where this is necessary for legal, technical, security or operational reasons.

You must not use a promotion in a way designed to obtain an unfair advantage or avoid the conditions attached to it. Any reward connected with a breach may be removed or cancelled where legally permitted. Promotion conditions may also explain how unused, expired or cancelled rewards are treated.

The website may occasionally be unavailable because of maintenance, network problems, device issues, payment provider interruptions or other events outside reasonable control. Shazam Casino may modify, suspend or discontinue a feature where required for safety, legal compliance, security or operational reasons.

5. Responsible gambling, privacy and account closure

Gambling should be treated as entertainment and not as a way to earn income, recover losses or solve financial problems. Set a budget before playing and keep track of the time and money you spend. Never gamble with money needed for essential expenses. You should take a break if gambling is affecting your finances, relationships, work, study, health or general wellbeing.

Responsible gambling tools may be available through the website. Depending on the service, these may include deposit controls, activity or time limits, time-outs, account restrictions and self-exclusion options. You should review the responsible gambling information and use the controls that best suit your circumstances. A control may take effect according to the process and timing explained when it is requested.

You must not gamble while impaired by alcohol, medication or another substance if this may affect your judgement. If you feel that you are losing control, stop using the service and seek support from an appropriate professional or support organisation. Responsible gambling information on the website may provide further guidance about available options.

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, administer accounts, process payments, verify identity and age, prevent fraud, meet legal obligations, manage risks, improve the website and communicate with you about your account. Review the Privacy Policy for information about collection, use, storage, disclosure and your available privacy rights.

You may stop using the website or request account closure through the account or support process made available on the website. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes, promotions, prohibited conduct or compliance with these terms.

If you have a question or concern about an account, transaction, game or service, use the support options provided on the Shazam Casino website. Include enough information for the matter to be reviewed, but do not send unnecessary sensitive personal or payment information through an unsecured channel.